Subscriptions
Manage your subscription
Apple App Store
Open Settings → your name → Subscriptions → Couple Games. You can manage or cancel an eligible subscription there.
Apple subscription helpGoogle Play
Open Google Play → Payments & subscriptions → Subscriptions. Use the account that made the original purchase.
Manage Google Play subscriptionsPurchase help
Restore purchases
Use Restore Purchases in the app where available, while signed in to the Apple or Google account used for the original purchase. If restoration doesn't work, contact support with your platform and approximate purchase date; never send payment-card details or account passwords.
Common questions
Frequently asked questions
How do I cancel my subscription?
Cancel through the Apple Account or Google Play account used to subscribe. Deleting the app does not cancel an active subscription. Cancellation usually prevents future renewals; access may remain available until the paid period ends under the store's rules.
How do I restore my purchase?
Use Restore Purchases in the app where available, using the same Apple or Google account associated with the original purchase. If it does not work, contact us with the platform and purchase date. Do not send your card number or password.
How do I request a refund?
Purchases are billed by Apple or Google Play. For Apple, visit reportaproblem.apple.com. For Google Play, use the order history in Play or Google Play refund help. Refund decisions depend on applicable store policies and consumer law.
Does deleting the app erase my games?
Player names, preferences and game progress are generally stored on your device. Removing the app or clearing its data may delete locally stored information. Store subscription records are managed separately by Apple or Google.
What should I include in a support request?
Please include your device type, OS version, app version, a brief explanation and, if relevant, the order ID or date of purchase. Never send your passwords, full card details, private API keys or other sensitive information.
Still need help?
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